FAQ

For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here, please click here to contact us. We'll be glad to help out.

Shipping: When will my order arrive?

Delivery times depend on your location and what warehouse goods will be dispatched. Keep in mind that weekends and holidays are not considered business days by Adult Naughty Store, or our shipping partners. Please refer to our shipping page for more information.

Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?

Discreet shipping is important to many of us. The shipping label will read GBINVEST, which is our parent company. Below is a sample of an order ready to be shipped. Your credit card or Paypal account will be charged under the name GBINVEST as well.

What is your return policy?

Because of the intimate nature of the items we sell, we are unable to return or exchange products unless defective (please click here for return policy). This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable.Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:
  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men's Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

What if an item is defective?

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us, to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us.

A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED.

We will not accept any return without one. When emailing about a defect, please state the following information, your order number, OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse, we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

Can I cancel my order?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.

I have a Adult Naughty Store discount code, where do I enter the discount code?

Your discount code can be entered at time of check out. Once entered you will see the discount for the automatically applied to the total.

How We Measure

LENGTH
The length measurement indicates the entire length of the toy, from top to bottom including any handles and bases. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it to its base. Do not curl the measuring tape over the base.
Length Measurement - Indicates the entire length of the toy, from top to bottom including any handles and bases.
Length Measurement - Indicates the entire length of the toy, from top to bottom including any handles and bases.


WIDTH
The width measurement indicates the horizontal diameter of the toy's surface at its widest point. With the toy placed on a seamless hard surface, place one end of the measuring tape flat across its widest point. Do not curl the measuring tape around the edges of the toy.
Width Measurement - Indicates the horizontal diameter of the toy's surface at its widest point.
Width Measurement - Indicates the horizontal diameter of the toy's surface at its widest point.


INSERTABLE LENGTH
The insertable Length measurement indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it only to the end of the shaft. If your toy has a harness base, suction base, testicles, or a handle, it is not a part of the toy's insertable length measurement.
Insertable Length Measurement - Indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration.
Insertable Length Measurement - Indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration.


GIRTH
The girth measurement indicates the circumference of the toy around its widest point. With the toy held upwards on a hard surface, hold one end of the measuring tape at the center of its widest point, and wrap it around the toy until you're back where you started. Be sure not to overlap the measuring tape to get an accurate measurement.
Girth Measurement - Indicates the circumfrence of the toy around its widest point.
Girth Measurement - Indicates the circumference of the toy around its widest point.

How do I unsubscribe to the newsletter?

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter

How do I reset my password?

You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.

How can I place an order?

Once you've found the product you want to purchase, click the add to cart button button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, you will receive a confirmation via email.

HELP! My toy won't turn on!

Some battery-operated toys have a paper slip in the battery compartment to protect the batteries that come with the toy, and it’s easy to mistake this for a defect. Make sure you’ve inspected the battery compartment, placed batteries in their proper positions, and screwed the cap on tightly before assuming it is defective.


Most rechargeable toys need to be given a full charge before use, so let the toy charge to completion before using it for the first time. Refer to the information booklet included for specific charging instructions. Doing so protects the integrity of the battery, much like a cell phone or any other product with a rechargeable battery.

How old do I have to be to order from Adult Naughty Store? 

U.S. law requires you to be 18 or older to order from Adult Naughty Store. 

How do I clean my toys?

Refer to our cleaning toys page for all you need to know about cleaning and care!

What if An Item is Out of Stock?

Out of stock items usually come back in stock within a week to 10 days, unless it is the result of a serious manufacturing problem.

If you would like to know when this item will become available again, please click here to contact us.

What If My Package Has Been Tampered With?

Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of Australia Post or Courier Company. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of the carrier and not us.