You must contact us within the first 30 days when you (or your customer) have received a defective or incorrect item and are requesting either a refund or replacement. We will enter the information into your order so that your product issue can be handled smoothly. Please send your order number, the product name/SKU, and a detailed description of the issue and/or photos to firstname.lastname@example.org.
Occasionally, manufacturers will have a requirement to receive defective items back. In the event an item needs to be sent in, we will notify you and ask that you include the following in your return package:
The packing slip
- A note telling us what the problem was
- A note stating whether you would like a refund or a replacement of the defective item.
- If you do not include a note, you may not be refunded!
We have tens of thousands of products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size. Please make sure the product you are ordering meets all of your requirements, including size, before placing your order.
In the event a product does not match its description, please contact us at email@example.com with details and photos. The same is true for color as different monitors display colors according to user settings. Finally, manufacturers may change packaging styles before they update our images. The product is exactly has described, but the packing may look different. These are not cause for return/credit.