In this article, you'll learn how to get the most out of your sync with your We-Vibe Sex Toy. 

My Sync is difficult to adjust, what should I do?

Sync is designed to be adjusted to fit you, and then enjoyed. It should be a little stiff so that it stays in your desired position during sex. Sync is fun to play with, but avoid bending it repeatedly or rapidly during one session.

How do I control my Sync?

There are 3 ways to control your Sync:

1. Use the vibrator control button on the top of the clitoral stimulator (the larger end with the We-Vibe logo),

2. Use the wireless remote control or,

3. Use the We-Connect app on your smartphone for the best experience.

Vibrator control button: To turn your Sync on, press and release the control button — the small, raised button on top of the clitoral stimulator. To advance to the next vibration mode press and release the control button again. Make sure you try all modes. To turn off your Sync, simply press and hold for 2 seconds. When you restart your Sync, it will resume at the last vibration mode selected.

Remote Control: First, pair the remote to your Sync. Start by turning on your Sync by pressing the control button on the top of the clitoral stimulator. Then press and hold that button for 5 seconds. Sync will pulse to let you know it is ready to pair. With the remote and Sync next to each other, press and hold any button on the remote control for 5 seconds. The light on the remote will blink 3 times and your Sync will pulse 3 times when it’s paired. Use the up/down buttons on the remote to step through 10 levels of intensity, or press and hold the up button to soar to the max right away. Use the left/right buttons to go backward or forward through the modes. To turn off your Sync using the remote, hold the down button for 2 seconds.

The remote control remains on standby for 30 minutes after being turned off and it can be used to restart your Sync vibrator. After 30 minutes the control button on your Sync must be used to turn on your vibrator.

We-Connect app on your smartphone: Download the We-Connect™ app from the App Store or Google Play. Open the app and follow the onscreen instructions. The app will give you more control features with 5 bonus modes, real-time touch control, and Beat mode so that you can vibe to the rhythm of the music. And you can play together — even when you’re apart — by connecting with your partner across the room or on a different continent.

How do I pair my Sync and remote?

To pair the remote control with your Sync vibrator:

• If your Sync is paired to your smartphone through the We-Connect app, you must first disconnect it from the app. From the shortcut menu (also called the hamburger button — the 3 small horizontal bars on the top left), select “settings” and then “unpair We-Vibe.” If you have not paired with the app, proceed to step 2.
• Press and hold the control button on the Sync for 5 seconds. Your Sync will pulse twice to let you know it’s ready to be paired.
• With the remote and Sync next to each other, press and hold any button on the remote control for 5 seconds.
• The light on the remote will blink 3 times and your Sync will pulse 3 times when it’s paired.
• Press the up button on the remote to start controlling your Sync with the remote.

What are the various vibration modes?

The modes available depend on how you are controlling your Sync. In the We-Connect app, you get additional modes.
Using the Sync control button or the remote, you can cycle through 10 different modes:

Can I use Sync in the shower?

We-Vibe Sync is completely waterproof and may be enjoyed in the shower, but the remote control is not waterproof. Avoid bringing the remote control into the shower. 

If your Sync vibrator is completely submerged in water, like in the bath, the remote control will not work. The water will weaken the radio frequency signals. Use the control button on the clitoral stimulator to control your Sync when it is submerged in water.

WHAT SHOULD I DO IF MY REMOTE CONTROL GETS WET?

If the remote control is used underwater or dropped in water, it will likely get water inside. Open it, remove the battery, and drain any water. After the remote dries out, replace the battery, close the case, and start using it again.

If it does not work, the remote control may have become damaged.

Why is my remote control not working?

There are a number of reasons why your remote control may not be working:

1. It may not be paired with your We-Vibe Sync. To pair the remote control with your Sync vibrator:
   • If your Sync is paired to your smartphone through the We-Connect app, you must first disconnect it from the app. From the shortcut menu (also called the hamburger button — the 3 small horizontal bars on the top left), select “settings” and then “unpair We-Vibe.” If you have not paired with the app, proceed to step 2.
   • Press and hold the control button on the Sync for 5 seconds. Your Sync will pulse twice to let you know it’s ready to be paired.
   • With the remote and Sync next to each other, press and hold any button on the remote control for 5 seconds.
   • The light on the remote will blink 3 times and your Sync will pulse 3 times when it’s paired.
   • Press the up button on the remote to start controlling your Sync with the remote.
2. There may not be a direct line of sight between the remote control and your Sync. Similar to the remote control for many televisions, the remote control requires a direct line of sight to operate your Sync.
3. It may have been more than 30 minutes since you used the remote control with your Sync. Sync remains on standby for 30 minutes after the vibrator is turned off, then it “goes to sleep” to preserve battery life. If it has been more than 30 minutes, simply use the control button on your Sync to restart and reactivate the remote control.
4. You may be too far away from your Sync. The remote control operates within 3 meters (10 feet) of the Sync.
5. You are trying to use the remote control through the water. The Sync remote control does not work when your Sync is submerged in water (although it does work in the shower). Use the control button on the clitoral stimulator to control your Sync when it is submerged in water.
6. You may be using your Sync in a position where the external arm that contains the receiver is completely enveloped in body tissue. This can happen during full-frontal intercourse, for example. Because our bodies are 80% moisture, completely enveloping the receiver attenuates and distorts the radio frequency signal between your Sync and the remote control so that the remote control may not work.

How will my partner and the We-Vibe Sync fit at the same time? Will the Sync get in the way?

The Sync G-spot stimulator is designed to rest against the inner anterior wall of the vagina, out of the way of the penis. The mid-section of Sync is slim to allow room for your partner to enter comfortably and enjoy the heightened sensation.

Does it matter which end is inserted?

Yes. The smaller end — the G-spot stimulator — is scientifically designed to target the G-spot during intercourse. The larger end — the clitoral vibrator — includes the control button, so it should always be kept outside the body.

How do I adjust my synch?

Your Sync has two points that can be adjusted to better target your G-spot and clitoris with more or less pressure.

TIP: Sync is fun to play with, but avoid bending it repeatedly or rapidly during one session. Your Sync is designed to be adjusted to fit you, and then enjoyed.

Applying pressure to the point on the bend, toward the clitoral stimulator arm, will help you either open your Sync for a looser fit or close it for a tighter fit:

• Hold the clitoral stimulator firmly in one hand.
• Using your other hand, apply pressure with your thumb at the bend in your Sync to open it up.
• Or, press down on the bend in your Sync to close it.

Applying pressure to the point on the G-spot stimulator allows you to customize the Sync to target your G-spot:

• Hold the G-spot stimulator with both hands
• Using both thumbs, apply pressure on the underside of the G-spot stimulator to bend it down slightly.
• Do the opposite motion using your fingers and thumbs to bend the G-spot stimulator up toward the clitoral stimulator.

How should I fit my Sync to my unique shape?

Try Sync in its original shape first, and then use the two adjustable points to try slightly different variations in shape. Have fun exploring. Try it on your own if it is your first time using a C-shaped vibrator. Explore until you find a shape that is comfortable and stays in place.

How far can I bend my Sync?

Adjust the two points to better target your G-spot and clitoris, but do not overextend them.

Also, do not adjust Sync rapidly or repeatedly, over and over. Find the fit that’s right for you, and then enjoy.

How do I charge my Sync?
WARNING: Always keep your charger unit away from water. Wash and dry your Sync before charging.

Simply place your Sync into the charging base with Sync’s charging contacts (located on the clitoral stimulator, the larger end) placed on the magnetic charging contacts, and plug the base into any USB port or USB power adapter, such as the one used to charge a mobile phone. There is room to store the remote in the side pocket (the remote does not charge). The G-spot stimulator, no matter what position it is in, has room to fit in the base and have the lid placed on. The charger automatically detects that your Sync is in place, the light begins to blink, and it begins charging.

Light blinking: Charging
Light on: Fully charged
Light off: No power, or Sync is incorrectly inserted
If you store your Sync off the charging base, the charge is maintained for several months but will gradually diminish over time. For best performance and long battery life, recharge before vibrations weaken noticeably.

Your Sync will not charge if it is too hot (+45 degrees Celsius). The LED on the charger will blink once every 5 seconds until the temperature reaches a safe level. At that point, charging will begin automatically.

The snug-fitting lid turns the charger into a discreet storage and travel case for your Sync vibrator and remote control unit.

Will the metal charging contacts rust?
No. The charging contacts have an anti-corrosion plating that protects them from rusting.

Do I need to sterilize my Sync?
No. Your Sync is made with non-porous, body-safe silicone. Use We-Vibe™ Clean – made by pjur® or soap and water to clean your Sync. Never boil, bake, microwave or put your Sync, the charging base or the remote control in a dishwasher.

How long does it take to charge?
A full charge takes up to 2 hours, depending on the charge remaining in your Sync. The charger light will illuminate and begin to blink when charging is taking place. You can leave it plugged in and charging if you use it regularly — it cannot be overcharged. Unplug for long-term storage.

What battery type is used in Sync?
Sync uses a fully-rechargeable battery called Lithium Polymer.

Why doesn’t my charger LED blink when my Sync is inserted into the charging base?
If your charger LED light is not blinking, your Sync is not set onto the magnetic charging contacts properly. Wipe the contacts on your Sync and in the charger clean with a damp cloth, and set your Sync back into the charger.

How long will my remote battery last?
Your button cell battery should last about 4 years, depending on use.

What type of lube should I use with my Sync?
Although lube is not required to enjoy Sync, we recommend lubricating the G-spot stimulator (the smaller end) with We-Vibe™ Lube - made by pjur® - or another high-quality water-based lubricant.

What is the Bluetooth range?
10 feet.

Does the Bluetooth/app work through clothing?
Yes.

Bluetooth signal will work through all conventional clothing materials: cotton, nylon, wool, leather, etc. Bluetooth signals can be weakened through metallic barriers, through water, and when completely enveloped by the flesh.

Can I use Sync anally?
Although the intended design for Sync is for insertion into the vaginal canal, like most massagers Sync can be used on most of the body as long as the natural shape of the massager is respected.

We hope you find new levels of pleasure that work for your body, but ask that you only use this product as you feel comfortable. When exploring new ways to play, keep in mind the location of the charging contacts. We recommend keeping the charging contacts outside your body. We-Vibe vibrators are all designed with charging contacts located on the external portion.

Important tips:

When switching between vaginal and anal insertion be sure to thoroughly wash the vibrator with soap and water between uses to avoid bacteria transfer.
We encourage the use of a water-based lubricant with We-Vibe vibrators, especially when using internally.

What is unique about my We-Vibe Sync?
We-Vibe Sync allows couples to experience a new level of shared sexual pleasure:
Custom-fit: Sync’s two adjustable points mean you can adjust your Sync to better target your G-spot and clitoris with more or less pressure. Sync stays comfortably in place even as you change positions during sex.

Get more with the app: Play together, even when you’re apart. We-Connect keeps couples together from anywhere in the world.
Smartphone control: Get more remote control features, including independent motor control, beat mode, real-time touch and 5 bonus modes with the app.
Custom playlists: Create custom vibration playlists with the app.

More fun experimenting together: The advanced wireless remote control allows for easy selection of vibration mode and for new intensity control to fine-tune the stimulation. This easy-to-use remote control lets you experiment with different vibration modes without missing a beat. No need to stop the action or fumble in the dark. Fighting for the remote has never been so much fun.

Everything’s better when wet: The vibrator is 100% waterproof (entirely encased in silicone with no openings) for fun in more places like the shower. Just keep the remote control out of the water.

Discreet and travel-friendly: The charger doubles as a compact and discreet case for storage and travel and USB charging means you can charge it anywhere in the world.
Whisper-quiet: lets you focus on shared pleasure.
Recharging has never been so easy: Simply place your We-Vibe Sync vibrator into the charger base cradle. Plug into a USB port or USB power adapter, such as the one used to charge a mobile phone. A single charge provides up to 90 minutes of pleasure depending on the vibration mode you use. Modes with higher vibration speeds will drain the battery faster.

Yes.

Bluetooth signal will work through all conventional clothing materials: cotton, nylon, wool, leather, etc. Bluetooth signals can be weakened through metallic barriers, through water, and when completely enveloped by the flesh.